Jenny’s Classroom will refund (subject to our approval) or exchange goods purchased from the website provided they are returned in mint condition within 14 days of purchase. These goods must be accompanied by a tax invoice or receipt from us. Unless faulty, we will not accept cassettes, DVD’s, software, videos, CD’s or sale priced items. These are considered Firm Sale items.

In the case of purchasing a physical product from this website which satisfies one or more of the following cases we will gladly arrange a refund or exchange of the product:

1. The product proves faulty within 14 days of receiving the product and/or date of invoice.
2. The product does not match its description as provided when sold.
3. The product received is not the product ordered.
4. The product has been damaged in transit.

Finally, returns will not be provided if you change your mind or make a wrong decision.